General Questions
What is Arcane Beauty Collection?
A ritual-led beauty brand that turns everyday routines into sacred moments.
Where are you located?
We’re based in the U.S. and ship worldwide.
How do I reach you?
Email support@arcanebeautycollection.com for help with orders or general questions.
Do I need an account to shop?
No. You can check out as a guest or create an account to track your orders faster.
Product Quality
Are your products cruelty-free and vegan?
Yes, all Arcane products are cruelty-free. Most are vegan — check each product page for details.
Where are your products made?
Formulated and produced in trusted U.S. labs under strict quality standards.
Do your lip products have fragrance?
Some contain light, cosmetic-grade fragrance. Ingredient lists are shown on every product page.
How should I store them?
Keep in a cool, dry place away from sunlight to protect color and texture.
Orders & Shipping
How long does shipping take?
Processing takes 2–3 business days.
Once shipped, U.S. orders arrive within 3–7 business days.
Do you ship internationally?
Not yet — U.S. orders only for now. International shipping is coming soon.
How do I track my order?
You’ll receive a tracking link by email once your order ships.
Can I change my shipping address?
Email us within 24 hours of placing your order. After that, we can’t make changes.